Privacy Policy

Updated May 2024

This Privacy Policy describes how IWCO and Mail-Gard® receive and use data to perform their services. This policy applies to IWCO’s print and digital marketing services as well as Mail-Gard’s® business continuity and disaster recovery services.

Data We Receive

IWCO and Mail-Gard® receive data from our clients. This data may consist of various elements that include or constitute Personally Identifiable Information (PII).

In addition, IWCO may receive PII (e.g., name, address, email) about an individual when such information is provided to us through the ‘Contact Us’ links on our website and our BETTERInsights℠ blog at https://www.iwco.com/. We may use this information to respond to the individual’s requests or inquiries

IWCO may also receive non–personally identifiable information from visitors to our website. Non-personally identifiable information may include pages viewed, browser information, and other technical information. We may use this data to improve visitors’ experience to the website, to identify or remediate possible threats to the website’s security, and for other operational and management purposes.

How Data Is Used

Data received from clients is used exclusively for the purposes for which it was intended and all instances of client data are contained to contractually obligated workflows. Authorized uses of data include targeting of direct marketing campaigns, postal validation (name, address, etc.), and optimizing and measuring the effectiveness of advertising campaigns. IWCO and Mail-Gard® do not share information provided by clients with third parties unless expressly requested to do so by the client who provided the data. IWCO and Mail-Gard® may disclose data only if such disclosure is necessary to comply with relevant applicable federal, state, or local law.

Data Security

IWCO and Mail-Gard® utilize administrative, technical, personnel, and physical measures to safeguard the security of all information they receive. IWCO and Mail-Gard® hold ISO 27001:2013 and PCI DSS v3.2.1 data security certifications. In addition, IWCO and Mail-Gard® earned HITRUST CSF v9.3 certification through an approved HITRUST Assessor, in support of our HIPAA-regulated customers. All facilities undergo an annual security audit to validate the implementation and effectiveness of data security measures.

Internal Privacy Policy

IWCO maintains an internal privacy/confidentiality policy. All employees are aware of and subject to our Privacy Policy and Information Security Policy.

Breach Notification

In the event of a data breach, notification to clients will be delivered in a timely and conspicuous manner to ensure it is received by the affected party. Notice will be consistent with all applicable laws, regulations, and contractual obligations. Account representatives are responsible for communication with their respective clients.

Changes to This Policy

IWCO reserves the right to update this policy at any time. Users of our site and services should periodically check for updates. Users may also request an updated copy of this policy by contacting us.

Contact Us

If you have any questions about this Privacy Policy, our privacy and security practices, the practices of our site, or to request the most updated version of our Privacy Policy, please contact us at:

IWCO
7951 Powers Blvd
Chanhassen, MN 55317
(952) 470-3260
privacy@iwco.com

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Our Offices

Corporate Headquarters

7951 Powers Boulevard
Chanhassen, MN 55317

Hamburg, PA Facility

100 Industrial Drive
Hamburg, PA 19526

Warminster, PA Facility

65 Steamboat Drive
Warminster, PA 18974

Contact Us

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By submitting this form you confirm that you agree with the storage and handling of your data by this website as outlined in the Privacy Policy.

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