Updated March 2026
This Privacy Policy describes how INSTANT WEB, LLC (d/b/a IWCO DIRECT) and its affiliates (collectively, “IWCO,” “we,” “us,” or “our”) collect, use, share, and protect your personal information when you access or use our websites and any other online services that link to this Privacy Policy (collectively, the “Services”) or otherwise interact with us, including offline or other methods, including directly or indirectly through your interactions with third-parties. It also describes certain choices you may have with regards to your personal information under applicable law. Please read this Privacy Policy carefully.
Contents
You can jump to particular topics by going to the headings below:
Types of Information We Receive or Collect
How We Receive or Collect Information
How We Use Information
How We Share Information
Choices Regarding Your Information
Your Privacy Choices
How We Protect Information
How Long We Retain Information
Third-Party Links
Children
Changes to this Privacy Policy
How to Contact Us
Additional Information for California Residents
Types of Information We Receive or Collect
The types of personal information we receive or collect about you depend on your interactions with us directly. Here are some examples of the information we may receive or collect:
- Contact information and personal identifiers, such as your name, mailing address, telephone or mobile number, and email address.
- Information from your communications with us, such as the content of email messages and phone calls.
- Device information, such as the type of device you use to access the Services. We may also collect your device hardware model and unique identifier, IP address or mobile operating system.
- Online or other network activity information,such as information regarding your interaction with the Services and advertisements, information about your browsing and search history, and log file information like your browser type and webpages you visit.
How We Receive or Collect Information
We may receive or collect personal information about you from various sources. For example, we receive or collect personal information:
- Directly from you, such as when you communicate with us through the ‘Contact Us’ links on our website, sign up to receive communications from us, including news, articles, reports, and other content, or if you call or email our representatives directly.
- When you interact with our website or emails. When you visit our website, or when you open or click on emails we send you, we (and third parties we work with) may automatically collect certain information from your browser or device, such as device information and online and other network activity information using technologies such as server logs, cookies, pixels, and other similar technologies.
- From our customers, who may provide certain personal information to us—such as your name, address, or other customer-defined information, in order for us to assist them with their marketing efforts. Note that this information is subject to our customer’s privacy notice, not ours.
- From other third parties, such as our affiliates, business partners, service providers, social media platforms or networks, analytics companies, marketing or advertising companies and networks, and other third parties, or from publicly available sources.
We may also combine the personal information we obtain from any of the above sources. For example, we may combine information we collect offline with information we collect through our website.
How We Use Information
We receive, collect and use personal information for the purpose for which it is intended. Here are the ways we use your personal information:
- To provide you access to our website, including maintaining its security.
- To provide you with our products and services.
- To communicate with you, including responding to your inquiries; provide customer service and technical support; and communicate with you about our products, services, offers, offers, news and information we think may be of interest to you.
- For marketing and advertising, such as sending you marketing communications (such as information about our relevant content, products, and services) and showing you advertisements tailored to your interests and more general in nature.
- For business purposes, such as operating and improving our business; conducting analytics; conducting research and development; performing accounting, auditing and other internal business functions; and for any other business purpose permitted by law.
- For legal and safety purposes, such as to defend or protect us, you, our customers, or third parties, from harm or in legal proceedings; maintain the security of our customers, employees, and property; respond to court orders, lawsuits, subpoenas, and government requests; address legal and regulatory compliance; and detect, prevent, and prosecute harmful, fraudulent, or illegal activity.
- For such other purposes as you may consent (from time to time).
- As otherwise permitted by law.
To the extent we maintain and use personal information in a deidentified form, we will not attempt to reidentify the information, except for the purpose of determining whether our deidentification processes satisfy our legal obligations.
Note that we do not sell your personal information for money.
How We Share Information
We may share your personal information in the following situations:
- Subsidiaries and Affiliates. We may share your information within IWCO or with our corporate affiliates (e.g., subsidiaries, joint ventures, or other companies under common control).
- Service Providers. We may share information with third parties who perform services for us or on our behalf. For example, this may include web hosting, information technology, marketing and database management, direct mail and email distribution, and advertising and analytics services.
- Parties to a Corporate Transaction. Personal information may be shared or transferred in connection with, or during negotiations of, any proposed or actual merger, purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, amalgamation or any other type of acquisition, disposal, conveyance or transfer of all or a portion of our business to another company, or in the event of our bankruptcy, reorganization, insolvency, receivership or an assignment for the benefit of creditors.
- Professional Advisors. We may share personal information with our legal, financial, insurance, and other advisors in connection with the kinds of corporate transactions described above or in connection with the management of all or part of our business or operations.
- To Comply with Law or Protect Ourselves. We may disclose personal information (i) to cooperate with law enforcement (including an enforceable request from a government agency or investigatory body), participate in a legal process, or to comply with applicable law; (ii) to establish or exercise our rights, to defend against legal claims, and to investigate, prevent, or act on possible illegal activities, threats to safety of person or property, or a violation of our user agreements or policies.
- With Your Consent. We may share your personal information with other third parties when we have your consent or direction to do so.
Choices Regarding Your Information
You have certain choices with respect to the personal information we have about you.
- Marketing Communications. You may opt out of receiving IWCO-branded marketing communications from us by following the opt-out or unsubscribe instructions in those communications. If you opt out, we may still send you non-promotional communications, such as those about our ongoing business relations.
- Third-Party Marketing Communications. You may opt out of receiving third-party marketing communications we provide at the direction of our customers by following the opt-out or unsubscribe instructions in those communications or by contacting the third-party directly. If you opt out, you may still receive communications until the customer completes their removal of your information from their contact lists. Our customers’ privacy notices govern in these situations.
- Cookies and Other Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our websites.
- Do Not Track (“DNT”). We do not currently respond to “Do Not Track” signals.
Your Privacy Choices
If you live in certain U.S. states, you may have the following additional choices regarding your personal information:
- Access. You may request access to the personal information we have about you (or confirmation that we have information about you) including a copy of that personal information. In certain limited circumstances, you may request we provide your personal information in a common portable format.
- Correction. Subject to certain exceptions, you may request that we correct inaccurate personal information that we maintain about you. Note that we may keep historical information in our backup files as permitted by law.
- Deletion. You may request that we delete your personal information. If required by law we will grant a request to delete information, but you should note that in certain situations, we may be required or permitted by law to keep your personal information.
Please note, not all the rights described above are absolute, and they do not apply in all circumstances. We may limit or deny a request because the law permits or requires us to.
Submitting Requests:
You may submit an access, correction, or deletion request by contacting us using one of the methods listed in the How to Contact Us section below. We do not discriminate against individuals who exercise their privacy rights under applicable law.
As required by law, and to prevent fraudulent requests, we will take reasonable steps to verify your identity before processing your request. We will ask for information such as your name, contact information (such as email address or phone number), residency, and any additional relevant information based on your relationship with us. If we are unable to verify your identity to the requisite degree of certainty, we will not be able to process your request and will so inform you.
If you are a California resident, you may use an authorized agent to submit certain requests on your behalf. To use an authorized agent, we may request information to verify the agent’s identity. We may deny a request from an agent where we have not been provided proof that they have been authorized by you to act on your behalf, or we cannot verify the agent’s identity.
Appeals:
If we deny or fail to take action on your request, depending on your state of residence, you may appeal our decision by emailing us at [email protected] and indicate “Data Subject Request Appeal” in the subject line.
How We Protect Information
We take reasonable measures to help protect your personal information. However, no method of internet transmission or electronic storage is fully secure, and we cannot guarantee the security of your personal information. If we are required to inform you about a security incident, we will do so electronically, in writing, or by phone, as the law permits.
How Long We Retain Information
We keep your personal information for only as long as necessary to fulfil the purposes in this Privacy Policy unless a longer retention period is required or permitted by law. This includes for the purposes of satisfying legal, accounting, or reporting requirements, or the requirements communicated to us by our customers. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information. We also weigh the potential risk of harm from unauthorized use or disclosure of the information, the purposes for which we obtained the information and whether we can meet those purposes through other means, as well as applicable legal requirements.
Third-Party Links
Our website, our products and our services, as well as the third-party marketing communications we produce at the direction of our customers, may include links to third-party websites and other content or services that we do not own or operate. We have no control over the privacy practices of websites or services we do not own. Your use of third-party websites, services, or products may be subject to associated third-party terms of use and privacy policies or other agreements, which you are solely responsible for complying with.
Children
Our website, products, and services are not intended for anyone under the age of 18. We do not knowingly collect personal information from children under the age of 18.
Changes to this Privacy Policy
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Privacy Policy and in some cases providing you with additional notice if required by law. If changes are material, the Privacy Policy that was in place when you submitted personal information to us will generally govern that information unless you consent to the new Privacy Policy. You can check the “Updated” legend at the top of this page to see when this Privacy Policy was last revised.
How to Contact Us
If you have questions or comments about this Privacy Policy, or if you need to access this Privacy Policy in a different format due to a disability, please contact us at:
IWCO
Attn: Privacy Officer
7951 Powers Blvd
Chanhassen, MN 55317
Or, email at: [email protected]
Additional Information for California Residents
California law requires us to disclose the following information on our privacy practices. If you are a California resident, the following disclosures apply to you in addition to the rest of the Privacy Policy.
Please note we may disclose personal information we collect to government entities, as may be needed to comply with law or prevent illegal activity, or professional services organizations, such as auditors and law firms.
California “Shine the Light” Law
California residents who provide us certain personal information are entitled to request and obtain information about the personal information (if any) we shared with third parties during the immediately preceding calendar year for the purpose of direct marketing by the third party. California residents who would like to make such a request may contact IWCO by mail or email using the information listed in the How to Contact Us section above. Please indicate in the subject line “California Shine the Light Request,” and provide your name, street address, city, state, and zip code.