
Direct Marketing Trends & News
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Direct Marketing Trends & News
There are 141 Posts and 20 Comments so far.
Subscribe to our blog Via Email

Yesterday we looked at the urgency of passing postal reform legislation as well as upcoming changes to the USPS processing network. Today we’ll examine the recent rule change surrounding automation discounts and preview upcoming promotions being considered for 2013.
Intelligent Mail Barcodes Required for Automation Discounts
The Postal Service has published its final rule discontinuing the use of POSTNET barcodes to claim automation discounts. Beginning January 28, 2013, mailpieces must carry an Intelligent Mail barcode (IMb) to qualify for these discounts. Those mailpieces can carry either Basic or Full-Service IMb, but beginning in January 2014, only Full-Service IMb will qualify for automation discounts.
IWCO Direct fully supports Full-Service IMb today. If you haven’t yet transitioned from POSTNET to IMb, now is the perfect time to begin the process – your IWCO Direct sales executive or account manager can help you get started. Don’t forget – the requirement to transition to IMb includes Business Reply Mail as well. So check your stock and plan ahead! You’ll want to be sure to exhaust any BRE or BRC stock with POSTNET barcodes before January 28 so you can continue to take advantage of automation discounts.
Not only does the Full-Service IMb provide access to discounts, it’s also becoming the “table stakes” to participate in more USPS programs and initiatives such as this summer’s Mobile Barcode promotion. The Postal Service is also using the Full-Service IMb’s enhanced visibility to pieces, trays and pallets to improve its service performance and keep mail moving on schedule throughout its processing network. Recently released second quarter performance numbers show significant improvement in the percent of on-time mail, which is largely the result of the visibility provided through Full-Service IMb.
Postal Service Offers Preview of 2013 Promotions
Tom Foti, USPS manager of marketing mail, provided a high-level preview of pricing initiatives being considered for 2013 during the IDEAlliance Print Distribution Conference. He told the group that the promotions would be targeted to build the value of mail as much as to spur incremental volume growth. A promotions calendar for the coming year will be released this fall when the Postal Service submits its January 2013 pricing proposal to the Postal Regulatory Commission. Among the promotions being considered are:
The Postal Service also said it is considering seasonal, two-tier pricing for Standard Mail, with one level of pricing for spring, summer and winter, and a second level of pricing available in the fall to help generate volume during the lighter mailing seasons.
We will continue to monitor the status of these programs and other developments at the USPS. Check back regularly to SpeakingDirect or subscribe today to receive our weekly updates delivered directly to your inbox via email.
-Kurt Ruppel
Marketing Services Manager
Speaking Direct is a blog about building customer acquisition, customer loyalty and customer engagement using direct mail and digital marketing programs. We also discuss postal rates, regulations and how to reduce postage costs.
It’s been a busy month in the postal world as the USPS works to address a variety of unique challenges. With so much going on, we decided to break our recap into two parts, so make sure to look for Part 2 tomorrow morning. Here are just some of the issues we are tracking:
Continuing Postal Service Losses Stress Need for Legislative Reform
The Postal Service ended the first half of its fiscal year (Oct. – Mar.) with a net loss of $6.5 billion. Although most of this amount, $6.1 billion, was driven by accruals for scheduled prepayments into its Retiree Health Benefit Fund, declining mail volumes for both First-Class and Standard Mail were also factors in the loss. The Postal Service continues to pursue the comprehensive business plan proposed earlier this year, but many of the changes needed to bring cost and revenue into alignment require legislative changes from Congress. The Senate recently passed its version of reform, while the House is considering whether to take up the Senate bill or pursue a separate measure proposed by Reps. Darrell Issa (R-CA) and Dennis Ross (R-FL).
While both the House and Senate bills would provide the Postal Service with short-term relief, neither provides for long-term financial viability. We urge Congress to act swiftly to provide the Postal Service with the flexibility to adapt to the changing realities of its marketplace.
Network Changes Become Clearer
The Postal Service has said it will publish the final rules defining new service standards by the end of May, with the changes taking effect in early July. Specific facility changes will be announced, and implementation will begin at the same time. The Postal Service says no widespread facility closures are planned for 2012. But facility changes likely to be accomplished in 2012 include operational adjustments and centralization within existing facilities to reflect new service standards. The bulk of these changes will occur during July and August. No network rationalization changes will be made from September through December to minimize disruption during the “fall mailing season” and around the election.
We are hearing that the Postal Service will announce more details on these changes later this week. We will post an update once that announcement is made.
That’s all for today, so make sure to stop by tomorrow and read the rest of our postal update. We’ll cover the latest rule change surrounding automation discounts and the requirement of Intelligent Mail barcodes (IMb). We’ll also preview potential industry promotions being considered for 2013.
-Kurt Ruppel
Marketing Services Manager
Speaking Direct is a blog about building customer acquisition, customer loyalty and customer engagement using direct mail and digital marketing programs. We also discuss postal rates, regulations and how to reduce postage costs.
As IWCO Direct’s Lean Journey continues, teams at our Minnesota facilities continue to implement Lean Manufacturing principles into daily work routines. We’re also excited to share that our Lean Journey has headed east, with our Hamburg facility getting its first introduction to Lean principles.
Lean has played an increasingly important role in our operations. It compresses cycle times for our customers’ direct mail campaigns, reduces waste and makes us more efficient. With that in mind, here’s an update on Lean activities at our Chanhassen, Little Falls and Hamburg locations:
Chanhassen
Our Chanhassen Print facility recently conducted Kaizen events to analyze our make-ready process and determine the most efficient workflow. In an effort to improve the inline process, our Press 2 team separated internal make-ready steps (when the press is shut down) from external steps (when the press is running). One of the most important external steps is creating a history of exact measurements from previous jobs to get future jobs up and running faster. This new Standard Work will eliminate process variation and reduce inline variables.
Little Falls
In a continued effort to improve our universal make-ready process, a leadership team at our Little Falls facility utilized Value Stream Mapping (VSM) to diagram its workflow. VSM analyzes all steps in the production process from receiving to commingling and creates a vision for process improvements. It also aids in identifying sources of waste or inefficiencies in the workflow. This project focused on jobs containing many small packages, which tend to slow the production process. The Little Falls VSM team was able to identify a number of opportunities for streamlining this type of work. The next step will be to test the ideas developed during the VSM process and analyze the results.
Hamburg
After seeing the great impact Lean tools have made at two of our Minnesota facilities, a team of envelope adjusters at our Hamburg plant used the Lean Continuous Improvement Philosophy to initiate its first Kaizen. Much like Chanhassen and Little Falls, a number of discussions were held on how to eliminate wasted motion and common delays to improve the make-ready process. After collecting and analyzing data from each make-ready, our team reduced its time and distance travelled by more than half – an outstanding improvement.
With an overall goal to create consistency and predictability, our Hamburg envelope adjusters also created a Standard Work checklist within its make-readies. Using their Lean knowledge and Kaizen results, the team established work standards that will be used to make valuable improvements. Their checklist will be implemented and tested in the near future.
This Lean Journey is important to all of us at IWCO Direct. Compressing cycle times benefits both us and our customers. Even with all of the progress we’ve made since we began implementing Lean, we’re not done. As our journey continues, we’ll report back on our progress at all of our facilities.
-Steve Myrvold
Vice President–Operations
Speaking Direct is a blog about building customer acquisition, customer loyalty and customer engagement using direct mail and digital marketing programs. We also discuss postal rates, regulations and how to reduce postage costs.
Can customer service transform direct marketing? We asked ourselves the same question more than two years ago and decided, unequivocally, the answer is “yes.” Ever since, we have been committed to continually refining and improving our customer service to deliver direct marketing like no one else.
Outstanding customer service starts by consistently exceeding expectations. Our commitment to our customers has always been the foundation of our company values; and enhancing direct marketing with excellent customer service is a challenge we accept and openly embrace by always looking for ways to improve.
We’ve recently realigned our customer service teams across all sites to include three functions: Client Services, Planning and the new Client Service Support team. We’ve also changed the titles of our Client Service Representatives to Account Managers; a title that better defines their role as our clients’ direct contact for development, oversight and management of their program. Our Account Managers can now focus on customer interaction and proactive service, providing improved quality, greater efficiencies, broader solutions and better end-results for our customers.
As direct marketing continues to evolve, our focus on customer service has never been stronger. Your direct marketing campaign depends on a number of variables, and you can always rely on our outstanding customer service to play an important role in its success.
-Jim Gartrell
Vice President – Client Services
Speaking Direct is a blog about building customer acquisition, customer loyalty and customer engagement using direct mail and digital marketing programs. We also discuss postal rates, regulations and how to reduce postage costs.
Today we announced two awards we are proud and honored to receive. Our envelope operations team was recently recognized with a 2011 Industry Safety Leader Award by the Envelope Manufacturers Association (EMA) at its Spring Conference. From the banners that hang in our plant, visitors can see that this is the sixth consecutive year our team has received recognition by the EMA for our safety performance. A focus on safety should never be taken for granted, and it’s rewarding to see such dedication from our team year after year.

Members of the Minnesota Envelope Operations Team pose with the EMA's 2011 Industry Safety Leader Award.
We were also honored to receive the MAILCOM Technical Excellence Award during the MAILCOM 2012 Conference. The award was the result of our efforts to standardize equipment, processes and employee training at all our facilities. This was part of our strategy to create mirrored operations across our platform. This allows us to be the most efficient for our customers by shifting production based on workloads and capacity. Still, it’s one thing to have a vision in mind and quite another to have employees with the skill and knowledge to bring it to life. I’m convinced we have the best team in the world when it comes to producing direct mail, and this award helps prove that.
Thank you and congratulations to everyone for bringing such dedication to the job day in and day out. I appreciate it. And I know our customers do too.
-Jim Andersen
CEO
Speaking Direct is a blog about building customer acquisition, customer loyalty and customer engagement using direct mail and digital marketing programs. We also discuss postal rates, regulations and how to reduce postage costs.