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The Steel Business System is Changing Our Continuous Improvement for the Better—Here’s How

Posted November 6, 2018 by in Announcements

As my colleague Pat Sondreal noted in his July post, one of the major benefits IWCO Direct has experienced since joining the Steel Partners family of companies has been the introduction of the Steel Business System (SBS) methodology to augment our already robust Continuous Improvement and Lean manufacturing efforts. Throughout 2018, the Continuous Improvement  […]

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A Push for Innovation at the 2018 Supplier Summit

Posted September 25, 2018 by in Announcements

Earlier this month, we were pleased to host 88 attendees at our Chanhassen campus for the IWCO Direct Supplier Summit, continuing a tradition that began in 2000. Mary Hyland, vice president of business services, welcomed our guests and reminded them that we believe an important aspect of delivering superior service to our clients is creating  […]

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How We’re Streamlining Front-End Processes to Enhance Customer Experience

Posted September 21, 2018 by in Announcements

Followers of SpeakingDIRECT may recall my post from April detailing the changes we were testing and implementing on our front-end workflows. The project focused on where we could improve internally to increase efficiency to help enhance the customer experience. Our goal was to see where we could simplify processes, reduce queues, and enhance quality  […]

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