Power your Marketing.


Customer Experience

Blog Tag


DMCNY 2019 Marketing Outlook – IWCO Direct

Here’s Your 2019 Marketing Forecast, Courtesy of Bruce Biegel and DMCNY

Posted January 25, 2019 by in Strategy and Analysis

The Direct Marketing Club of New York (DMCNY) promised to kick off the new year and their Annual Outlook Luncheon with the “razor-sharp predictions” of Bruce Biegel, Senior Managing Director of Winterberry Group and advisor for Petsky Prunier. This was a milestone for Biegel, as he celebrated his tenth anniversary of providing the industry outlook and insights we enjoy every January [...]

Read More

What Are the 5Is and 7Ps of the Marketing Mix? – IWCO Direct

The Hidden Drivers of Today’s Marketing Mix: The 5Is and 7Ps

Posted January 23, 2019 by in Strategy and Analysis

The concept of the Marketing Mix has been around since the 1950s when Neil Borden introduced it as the ingredients for an integrated set of marketing “tactics” to create a higher value relationship with customers (what we now refer to as “CX” or “customer experience.”) In the early ‘60s, a marketing professor named E. Jerome McCarthy created a mnemonic for his students [...]

Read More

What We're Reading: Seth Godin's "This is Marketing" – IWCO Direct

This is Marketing: A Marketing Philosophy Built on Making Connections and Meeting Needs

Posted January 11, 2019 by in Direct Marketing Trends

I’ve been a Seth Godin fan since the days of purple cows, so I was excited to discover his most recent book, This is Marketing. In his latest work, Godin reminds us that “marketing involves very little in the way of shouting, hustling, or coercion.” Instead, he describes effective marketing as “understanding our  […]

Read More

2019 written on a highway with an arrow pointing forward

Where IWCO Direct is Headed in 2019

Posted January 2, 2019 by in Announcements

When IWCO Direct was acquired by ModusLink (now Steel Connect) 380 days ago, we shared our excitement about becoming part of the Steel Partners family. One year and fifteen days later, we are pleased to report that excitement was justified. Steel Partners’ commitment to fueling our profitable growth with a capital investment strategy designed to  […]

Read More

keyboard_arrow_upBack to top