Continuous Improvement
Blog Tag
Employee Engagement Is More Important Now Than Ever
We all can agree that the pandemic has driven more than the average amount of life changes. Over the past 18 months, we’ve had to adapt how we work and play a number of times. Frankly, it’s exhausting, and there’s a reason. Lacking “Surge Capacity” Results in Change Fatigue According to author Ann Masten, […]
IWCO Direct Included in Coveted Aspire Leaderboard for Service Providers
Over the past four or five years we have been on a journey to build and improve IWCO Direct 1to1℠, our dynamic content management system powered by Messagepoint. The ability to provide our clients with the tools they need to deliver highly personalized offers across channels at “the Speed of E” is incredibly important and has been a pursuit our team has worked on tirelessly. As a result of our efforts, IWCO Direct was recently included in the prestigious Aspire Leaderboard for CCM-CXM Service Providers (free registration required).
The Benefits and Challenges of Cellular Manufacturing for Direct Mail Production
My posts for SpeakingDIRECT often highlight new technologies IWCO Direct is exploring or capabilities we are adding, but innovation and efficiency aren’t just driven by the equipment we employ. Processes and workflow can be just as important in ensuring IWCO Direct maintains its leadership role.
IWCO Direct Launches Innovation Initiative
We are excited to announce a new corporate-wide innovation initiative that is focused on developing new, creative ways of engaging with our clients, our partners, and our internal teams to drive cost and process innovations for both IWCO Direct and our clients. This project will approach innovation from multiple facets, ensuring that the innovations we […]
IWCO Direct’s Plans for 2021: Enhancing Technology and Expanding Our Team
When I joined IWCO Direct in May, I looked forward to the challenge of continuing to advance our highly effective, data-driven marketing solutions and help our clients achieve even greater marketing success. While the persistence of the COVID-19 pandemic has made pursuing this goal more challenging than any of us could have anticipated, I’m pleased to report that the IWCO Direct team has stepped up and stayed focused on powering the success of our clients’ marketing programs.
CI Team Drives Process Improvements Across the IWCO Direct Platform
The IWCO Direct Continuous Improvement (CI) team has had a busy year engaging in more than 100 projects. We’ve worked with our operations partners to streamline process improvements, reduce waste, and enhance quality through new training and employee engagement initiatives. Projects we’ve tackled this year include: Streamlining Processes Innovation Initiative: Our team is providing project […]
Showcasing Our Critical to Quality Initiative to the Manufacturing Alliance
In February, IWCO Direct hosted the Manufacturing Alliance Lean Enterprise Peer Group for a Critical-to-Quality (CTQ) event to showcase efforts we’ve made to ensure customer satisfaction. The Manufacturers Alliance is an association that provides a platform for manufacturers to come together for training, education, best practice sharing, and exchanging industry ideas.
Ongoing Security Training Helps Us Stay Sharp
A year-end review of our data security means looking at every aspect of our program, even those that are performing well, to identify areas where we can be even better. While our Information Security team will certainly be joining in this time of reflection, it will be as part of the everyday commitment that is required to deliver effective security …
Leveraging Our Intranet to Drive Performance
With SMEs and managers needing access to all kinds of information, our iDirect intranet is invaluable for keeping everyone on the same page. What can be found there? So much—perhaps too much! But it is better than digging through network folders or contacting a department’s busy subject matter experts …
Problem-Solving Training is Helping Teams and Individuals Deal with Issues More Effectively
Continuous Improvement (CI) is all about empowering individuals to identify, analyze, and solve problems. The real power and impact of these elements become apparent when they strengthen the quality of our processes and products, reduce cycle time, facilitate change management, mitigate risk, and improve the customer experience – all while improving the efficiency, effectiveness, and […]
