Continuous Improvement
Blog Tag
Insights from the 2019 PIA Continuous Improvement Conference
For the past five years, we’ve been eager attendees of the Continuous Improvement Conference, and this year was no exception. The insights and information we’ve brought back from these gatherings have helped us sharpen our own quality focus and build a strong Lean Manufacturing program [...]
Front-End: Making Our Workflow Tools Work for Us
As we move into a new phase of our Front-End process and system improvement efforts at IWCO Direct, we are focusing mainly on how to improve our speed-to-production—in other words, how quickly we can collect all client input and create instructions for our production departments. Back in November, Debora Haskel was on a flight and […]
How Our Front-End Project is Reducing Cycle Time for Our Teams (and Improving Speed-to-Market for Our Clients)
Since my October update on our workflow efficiency initiatives, we’ve been training all our Account Management teams to follow an improved front-end process. Leading up to October, a group of Subject Matter Experts (SMEs) from Estimating, Sales, Scheduling, Outsourcing, Planning, Purchasing, Product Engineering (PE), Client Services, and Content Development analyzed, streamlined, and vetted every process [...]
Quality and Effort: Reading Seth Godin Through a Continuous Improvement Lens
Marketer, author, and recent AMA Hall of Famer Seth Godin has a bit of a celebrity status here at IWCO Direct. When he posted a blog in early November about the relationship between quality and effort (you can read it here), it quickly made its way to my desk. In it, Seth uses his […]
Lessons from Launching a Learning Management System
Back in September, I introduced readers to our Learning Management System (LMS), a tool that helps us train new employees and empower existing ones with new skills. This system allows IWCO Direct to provide more efficient service to our clients as well as influence the long-term direction of the company through the education of our […]
