Maximizing Customer Experience with Generative AI

a data analyst using AI technology on computer

In today’s fast-paced business landscape, incorporating generative AI has become increasingly enticing. Harnessing generative AI’s capabilities for improving customer experience is an exciting challenge that many organizations are beginning to explore. David Klempke, Director of Client Marketing Technology Solutions at IWCO, shares three practices marketers can adopt to leverage generative AI to enhance customer experiences […]

Making Better Happen for Medicare AEP Marketers

elderly couple looking at mail

The use of the direct mail channel is crucial to revenue generation for major health insurance companies during the Medicare Annual Enrollment Period (AEP). The AEP season runs from October 15 to December 7. In 2022, these companies sent out 483 million mailpieces to consumers who are 65 or better to promote their Medicare Advantage […]

What a Better View Assessment Can Do for Your Marketing Program

Better View Assesment

Marketing is changing and ensuring you are staying ahead of the competition is critical to success. A BETTERView Assessment is a comprehensive deep dive into all facets of your marketing program. It will let you know if you are optimizing your marketing capabilities in order to maximize your Return on Marketing Investment (ROMI). It’s like […]

Making Better Happen Can Be a Simple Thing

Better Impact System Logo

Show of hands. Who thinks life is getting simpler? Anyone? No? That’s what I thought…oh wait…you in the back. Extra points for being able to raise your hand while your head is buried in the sand. Now take the complexity of just everyday life and try being a marketing director. You gotta deal with data […]

2022 Holiday Shopping Trends and Predictions

Couple smiling at phone while in winter clothing

This past Saturday was a rare occurrence at the Peel household – it was a free day of no scheduled activities – Yay! My plans were to clean and organize my house – Boo. My daughters wanted to decorate for the holiday season. What? Before Thanksgiving? So, I compromised a bit…we listened to holiday music as we […]