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Kurt Ruppel Named Vice Chairman, EMA Board of Directors – IWCO Direct

Our Employees Are Making a Difference for Our Industry and Communities

Posted October 17, 2018 by in Announcements

One of the important ways IWCO Direct contributes to the good of our company and clients is encouraging employees to take leadership roles within organizations that advocate for our communities and the direct marketing industry. That’s why we were pleased to announce earlier today that Kurt Ruppel, our director of postal policy and marketing communications,  […]

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2018 Supplier Summit – IWCO Direct

A Push for Innovation at the 2018 Supplier Summit

Posted September 25, 2018 by in Announcements

Earlier this month, we were pleased to host 88 attendees at our Chanhassen campus for the IWCO Direct Supplier Summit, continuing a tradition that began in 2000. Mary Hyland, vice president of business services, welcomed our guests and reminded them that we believe an important aspect of delivering superior service to our clients is creating  […]

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How We’re Streamlining Front-End Processes to Enhance Customer Experience

Posted September 21, 2018 by in Announcements

Followers of SpeakingDIRECT may recall my post from April detailing the changes we were testing and implementing on our front-end workflows. The project focused on where we could improve internally to increase efficiency to help enhance the customer experience. Our goal was to see where we could simplify processes, reduce queues, and enhance quality  […]

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Kurt Ruppel Named Vice Chairman of EMA Board of DirectorsRead More
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