Articles by Pat Deck
Blog Archive
Take Time for Veterans Day Before the Hustle and Bustle
The votes are in and the polls are closed, along with another election season (except for a few runoffs and recounts). I’m sure that many are breathing a sigh of relief now that the constant bombardment of endorsement ads has ended, but as grating as they can become, we should be thankful that they are […]
Bringing Experience to Customer Experience
At IWCO Direct, we have created a strong focus on service and the customer experience. We strive to provide our clients with the peace of mind to get their beauty sleep—each and every night, no matter how complex the campaign. In today’s environment of personalization and relevance, the successful direct marketer is a master of […]
Customer Spotlight Puts Emphasis on Communication
As a Navy man, I believe the best way to do business is with a firm handshake. But as so many of us know, shaking hands is hard to do when your partner is hundreds of miles away. So when an opportunity arises to see our clients in person – as we do when we […]
Education and Engagement Lead to a Stronger Customer Experience
We’ve recently shared updates on some of the key ways we’re transforming the customer experience model at IWCO Direct. From streamlining our workflow processes to refining how we approach customer integration and onboarding, we’re committed to delivering a world-class customer experience. We also know that customer education and engagement play a crucial role in achieving […]
Three Tips for Successful Customer Onboarding
At IWCO Direct we know moving a direct mail program to a new vendor can be a challenging process. There’s a lot of work that goes into any program, and understanding that program and translating it into tangible results can be tricky, especially as part of a new partnership. To help relieve some of the […]
