Articles by Diana Hvistendahl, PMP
Blog Archive
Leveraging Our Intranet to Drive Performance
With SMEs and managers needing access to all kinds of information, our iDirect intranet is invaluable for keeping everyone on the same page. What can be found there? So much—perhaps too much! But it is better than digging through network folders or contacting a department’s busy subject matter experts …
How Technical Writers Support IWCO Direct from Behind the Scenes
Technical writers are key players within any system or process change initiative at IWCO Direct. Their writing style and standards turn the knowledge of our Subject Matter Experts (SMEs) into consumable content, providing clarity and answers for those that seek information about our processes […]
What Corporate Training Looks Like at IWCO Direct
As you may have followed in SpeakingDIRECT, we’ve been tracking IWCO Direct’s progress with new tools and practices for learning, training, and professional development, along with how it helps us deliver better marketing. We’ve always used standard corporate training resources (like SOPs, process diagrams, and online conferencing) that make our work better by making our […]
Implementing Our Strategy to Reduce Front-End Process Cycle Times
Since the Front-End project’s initiation in 2017, IWCO Direct has been on a mission to streamline our front-end process. Several system enhancements, coupled with extensive training on new processes, helped our teams reduce Front-End process cycle time by 30% in 2018. We’ve been able to continue that trend through the first half of 2019. The Front-End process cycle time is measured [...]
How Our Workflow Processes Support Content Development
The IT department might not be the first thing that comes to mind when you think of establishing processes, creating guidebooks or workflows, and improving references to simplify training, but a new team at IWCO Direct is changing that. The Information & Process Services Department, a part of our IT organization, offers a variety of […]
