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Are Critical Communications Part of Your Disaster Recovery Plan?

Brian Murphy

This year has proved to be stressful and challenging for most businesses, and Mail-Gard is no exception. When the COVID-19 pandemic began this spring, we had the challenge of protecting our employees and finding ways to safely work together while also supporting our clients with their own challenges caused by COVID-19. We’ve all discovered a new type of event that isn’t the typical “disaster” with a relatively defined duration, but something ongoing and open-ended during which we continue to ask each other “How are you doing?” and remind each other to “Keep safe.”

Today we want to ask, “How are your critical communications doing, and how safe is your ability to keep them on track no matter what?”

Get Ahead of a Crisis by Understanding Your Critical Communications Workflow

One thing we’ve discovered this year is that print and mail communications are easy to overlook in Business Continuity/Disaster Recovery (BC/DR) planning. Even easier to overlook is the precise production path your communications follow. Without an understanding of the workflows that drive our critical communications, it’s hard to build in the needed resiliency to keep them flowing in times of crisis. When we consult with continuity professionals, they often tell us, “I know we print checks (or statements, or invoices, etc.), but I’m not certain who performs the actual production.”

This year has forced all organizations to have a better understanding of essential communications, essential operations, essential employees, and where gaps may lie in your processes. In many cases, this understanding has both highlighted the need for more robust BC/DR planning and enhanced the justification for ensuing your critical print and mail communications continue uninterrupted even in the most challenging of circumstances.

It’s important to understand the implications of an interruption of your critical communications workflow, whether it’s performed in-house or by a service provider. Mail-Gard has been working with clients for more than twenty years to develop BC/DR plans that incorporate all aspects of their print and mail communications. We can provide you with peace of mind that all aspects of your workflow have been addressed, whether we will be covering for an internal team, a vendor, or just absorbing a spike in volume that has your normal workflow overwhelmed.

How safe are your critical print and mail communications? Not sure? Contact me, and we’ll show you how Mail-Gard can help you create a strong plan to ensure your critical communications keep flowing, no matter what comes our way.

link https://www.iwco.com/blog/2020/12/02/critical-communications-disaster-recovery/
Brian Murphy


Brian Murphy

As Director of Operations at Mail-Gard, Brian brings a commitment to teamwork and a lead-by-example philosophy to work each day. Serving for more than 20 years with the company, he is involved in all aspects of the business, from operations to Continuous Improvement to sales and customer service – ensuring Mail-Gard’s print-to-mail recovery services are always ready to send critical communications at a moment’s notice. He is an avid Philadelphia Flyers fan who enjoys playing ice hockey himself.

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