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Going Full Circle from Planning to Practice

Michael Henry

Autumn is always a hectic time—time to rake leaves and finish up those work projects that have been lingering and have a due date before the year ends. And of course, weather-related events stir things up this time of year, too! We always see an influx of disaster recovery exercise requests, as well as our share of disaster alerts, declarations, and requests for production assistance. We’ve experienced the full range of disaster recovery (DR) phases over the last few weeks.

On the planning side, a team from Mail-Gard recently exhibited at the Disaster Recovery Journal (DRJ) Fall 2019 conference in Phoenix, Arizona. Mail-Gard has been attending DRJ conferences for 20 years, and we always welcome the opportunity to hear about the latest news and events in the continuity/disaster recovery field. This fall’s conference was no exception and the theme “Innovations in Managing Risk and Resiliency” brought more than 1,000 industry professionals together to look, listen, and learn more about the critical importance of DR planning. We also use this time at the conference to catch up with several clients while meeting many new contacts. Our team came home with lots of kudos for the DRJ planning team on another excellent show.

Performing Operational Recovery During DRJ Fall 2019

In addition to DRJ Fall, our Mail-Gard team was experiencing DR from the other side of the coin by helping a client in need. One of our long-time DR clients, a state government agency, had reached out asking for operational assistance. They had a very large, one-time project to print and mail within a fixed time period. This project would have overwhelmed the capacity of their print/mail facility, putting that project, as well as their regular critical production, in jeopardy. We call this type of assistance an “operational recovery” rather than a disaster recovery, but whatever the name, Mail-Gard is able to provide assistance when our DR client needed us most. We even finished this project for our client well ahead of the original schedule, and our client sent me a note sharing some really great feedback:

“I wanted to take a moment and thank you and your team for the tremendous hard work and collaborative spirit the team exhibited during our entire engagement.

From the very beginning of planning for this critical effort for us, your entire management team have been extremely flexible and ‘can do’ in their approach to this task.

On site the last 3+ weeks, the (Mail-Gard) staff have shown creativity to issues as they arose, relentlessly positive attitudes and dedication to results that really impressed my colleagues and me. Beyond getting this important amount of print work done, we now have a very in-depth perspective on your operations which helps inform and strengthening our Business Continuity planning.

It has been a true pleasure working with you and I wanted to make sure you knew that.”

Great feedback indeed! And while we wouldn’t miss the opportunity to attend industry conferences to grow our knowledge and understanding, there is nothing like seeing our hard work—planning, preparing, and practicing for disaster recovery—pay off in a big way with a satisfied client!

Are you satisfied with your print/mail recovery provider? Thinking that you’re not covered, or exposed to potential risk? Drop me a note. We can help with your recovery needs.

link https://www.iwco.com/blog/2019/10/16/drj-fall-2019-operational-recovery/
Michael Henry

Author

Michael Henry

Vice President, Pennsylvania and Mail-Gard® Manufacturing Operations with more than 30 years of experience in direct mail. Specializes in leading and directing operations teams by simplifying, staying focused, and being relentless. Proud to be part of an organization that cares about its people. Longtime Philadelphia Eagles season ticket holder who also loves the Phillies and Flyers, being near the water, and coaching youth sports activities.

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