Providing the best service possible for our clients requires having a highly educated workforce. Our new learning management system (LMS) supports that focus, letting us load eLearning courses, assign them to employees, track their progress, and report training status to leadership—and increase efficiency in the work we do with our clients.
Integrating a Learning Management System at IWCO Direct
Our first trial for rolling out a large training initiative using the LMS will be for our Front-End Project. Each department is required to take courses unique to their skill sets. Some departments, like Client Services, have multiple courses that include workshops and learning assessments. Of course, tracking each team member’s progress manually would be a large undertaking—instead, using the LMS, learners are able to see their course track, objectives, and completion percentage. They’ll know exactly which classes and workshops they’re expected to complete.
Client Services will complete learning assessments after several Instructor Led courses. Other eLearning courses, such as a module about Change Management processes, will be distributed and consumed via the LMS. All of these courses will be required as part of the Front-End Project’s rollout activities.
Pairing Our LMS with Lynda.com
The LMS also offers an exciting opportunity to integrate with Lynda.com (now LinkedIn Learning), provider of online professional development courses. This allows department leadership to choose courses for each employee or group of employees based on department needs and each areas of interest.
Course content is vast, with topics ranging from technical skills (like Excel or programming) to business skills (like leadership and time management) to industry-specific topics (like direct marketing). Offering these courses through our LMS shows employees that we are dedicated to helping their careers and creating more well-rounded teams.
How Does Our LMS Improve Front-End Efficiency?
In addition to helping us cultivate a team of multi-disciplined professionals, our new LMS offers the company a number of efficiency benefits. First, it cuts down on training administration time; functions like creating class rosters, tracking attendance and completion, and scheduling follow-up training can be automated through the LMS instead of manually by members of the administrative team.
It also saves our learners time, too: instead of attending a scheduled, in-person training class with a group of other people, they can consume eLearning courses and interactive modules when it’s convenient for them. They are also given access to the courses they already completed in case they want to return to the content for a refresher. This convenience ensures the learner is feeling up to the task when they start their modules as opposed to attending training on a day when they may be distracted by other priorities or unsure that they retained information from a previous course.
Ultimately, our new LMS adds up to more a streamlined learning process and better tools to help invest in our employees’ development and contribute to our collective knowledge base. LMS courses related to our front-end project are designed to help the departments involved improve their front-end processes and reduce the amount of time it requires to plan work, write instructions, and start production—which adds up to faster, more efficient work and greater value for IWCO Direct clients.
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