At IWCO Direct, Continuous Improvement (CI) is embedded in our culture, which is why we always make a point of attending the annual PIA Continuous Improvement Conference. It’s one of the best resources we have to ensure our process improvement efforts are in sync with the most up-to-date knowledge industry experts have to offer and the best practices available. This helps us continue to strive towards greater efficiencies while also producing the best quality product for our clients.
Nine members of our Continuous Improvement and Operations Teams, including me, recently had the privilege of attending and returned from the event with a strengthened understanding and commitment to setting the pace for implementing CI in the direct mail industry. This year’s theme was Bringing an Improvement Culture to Life, which recognized the importance of employee engagement in achieving CI objectives. This strikes at the core of what CI is all about: getting everyone involved and empowering employees to identify and implement solutions that get the job done safely and efficiently.
Key Takeaways from the PIA Continuous Improvement Conference
Without question, the team felt the “Developing People, Process and Tools” track was the most valuable of the available content sections. It reinforced our belief that a solid CI foundation is built on providing for staff development opportunities at every organizational level, supplying the proper tools, and having the right processes to accomplish our teams’ objectives. Each of these commitments is critical to achieving our goals.
Another aspect that became crystal clear at the Continuous Improvement Conference is that implementing and sustaining a Lean company and environment is not for everyone. It requires a top-down leadership approach with everyone doing their part. It takes effort, commitment, and hard work, but the results are rewarding and we’re seeing our efforts take hold at each of our facilities.
Our commitment to operating a Lean organization is here to stay. Everyone at IWCO Direct should be proud of the journey thus far, but be mindful that opportunities for improvement happen daily. It’s important that we continue to communicate and execute so that we can measure and sustain for a better and stronger workplace, while providing the best possible output for our clients.
Be sure to contact me if you want to know more about this conference or how IWCO Direct is implementing CI and Lean in our operations.
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