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The Value of Operational Recovery

Jerry Montella

In my last blog I talked about making sure you have the right disaster recovery contract in place and the importance of testing. One way to help assure these two points is to ask your print-to-mail recovery provider for assistance with what we at Mail-Gard call “Operational Recovery.”

Overflow assistance, peak production support, or just a big yell for HELP – it all means the same thing.  Ask your recovery vendor to produce a large volume of live production for you. In essence, you’ll be performing a “test” of the recovery environment, but to an even higher degree since your critical documents will be printed, inserted and mailed to your customers.

What’s the difference between “Disaster Recovery” and “Operational Recovery?”  The simple answer is scheduling. In a disaster situation, your request for assistance is not a planned event. You need to utilize the recovery facility now, without question. Operational Recovery is a request to your vendor for their assistance, at a future, scheduled, time. The vendor’s test schedules or declaration status will determine if they can assist with your production needs.

Operational Recovery support can ensure your vendor can handle both your actual production volumes and the postal processing your critical documents require. If your vendor can’t complete your production requirements within your standard timeframes, can you really trust them to assist you in the event of a disaster? Operational Recovery will confirm your vendor’s production speeds and capacity.

By mailing directly from your vendor’s recovery facility, you can also confirm the delivery time of mail to your customers. This is something to consider depending on your SLA or notification requirements. You will also be confirming that your recovery vendor can handle the specific postal processing your documents require. Whether your documents require typical First-Class® processing, presorting, or manifesting, the postal details are usually something skipped during standard testing (since documents are not typically mailed). Testing them during an Operational Recovery is the only way to determine their success.

Operational Recovery is an important benefit we offer to all Mail-Gard clients. We take pride in knowing that we are here for our customers, not just in the event of a major business disruption, but whenever a production issue may arise. If you would like to learn more about how Operational Recovery can provide added peace-of-mind, give Mail-Gard a call.

I’d also like to wish everyone very happy holidays and a joyous new year!

link https://www.iwco.com/blog/2012/12/21/operational-recovery/
Jerry Montella

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Jerry Montella

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