Custoemr Engagement

Customer Engagement

Engage customers through a multichannel environment. Whether it's welcome kits, renewal programs or activity statements, IWCO Direct strengthens your customer engagement programs. We seamlessly manage the complex and sensitive data requirements of today's multichannel delivery vehicles and provide customized data tools and portal management for auditing and viewing your programs. Our total package production platform and postal optimization model lowers per piece cost and increases direct mail marketing response rates.

Types of Programs

  • Welcome kits
  • Renewals
  • Activity reporting/statements
  • Compliance
  • Educational

Industry Specialties

  • Health care
  • Financial
  • Insurance

Key Direct Mail Production Attributes

  • Efficient production methods
  • Lowest per piece postage cost
  • Creative design that increases ROI
  • Dynamic content / relevant messages
  • Data and physical security
  • Defined SLAs
  • Customization – unique messaging