It’s almost the end of the year, and perhaps time for a little reflection. Mail-Gard has seen more than our usual share of activity in 2013, from customer declarations to expanded testing. One thing’s for sure – print and mail recovery plans no longer sit on a shelf for years-on-end waiting for a “natural” disaster. Customers are calling on recovery providers more than ever.
In fact, Mail-Gard continues to support a customer who declared with us on October 29, 2012 as a result of Super Storm Sandy. Along with this ongoing declaration, Mail-Gard supported three additional declarations – none of which were what you would consider typical natural disasters. These three disasters were a result of partial equipment failures, leaving our customers unable to complete their Service Level Agreements (SLAs) as required.
As our declaration support events continue to rise, our customer test parameters are changing as well. In 2013 we have seen more and more customers requesting “live mailing tests.” This means instead of trashing the printed/inserted test material, the documents are mailed to test the delivery timeframe (as well as the recovery workflow). Customers are also requesting “full load testing,” where a customer’s full day of production volume is printed and inserted at the Mail-Gard recovery facility to ensure we are able to meet the daily volumes needed in the event of a declaration.
These types of testing give our customers a true representation of their print and mail recovery plan in action. Any areas of concern can be addressed in the testing scenario, not during a real world disruption, when it could be too late to make any updates to recovery plans.
As with all of our previous disaster declarations, we are proud to have served our customers with 100% successful recovery completion. The challenges of meeting our customers growing test requirements keep us moving forward in the data technology and equipment capability arenas – keeping us on track for meeting the future demands of each and every one of our customers.
As you plan for 2014, remember that Mail-Gard is here to assist you. Whether it’s a special test requirement, a declaration or even an overflow support requirement, don’t hesitate to contact your sales executive to see how a recovery contract with Mail-Gard can be an asset to your organization.