Mike joined IWCO Direct in January 2002 in the newly created position of Sales Service Manager, was promoted to Sales Development Director in 2005, and to Director of Client Services and Sales Development in March 2007 before assuming his current role in March 2009. Mike has considerable expertise in print production and mailing services and focuses on strategies for reducing postal cost and cycle time while increasing response rates for direct mail programs. In addition, he is driving the development of a service and job planning structure that will result in industry leading customer satisfaction. Prior to joining IWCO Direct, Mike spent five years at Banta Direct Marketing Group as a Sales Service Rep and two years at Japs Olson in a sales service position. Mike is a graduate of the University of Wisconsin - Stout with a Bachelors degree in Graphic Communications.